BELYZLASH · Legal information
Terms and Conditions of Sale
and Use
Last updated: September 30, 2026
Courtesy translation. Only the French version is legally binding.
Preamble
These Terms and Conditions of Sale and Use (hereinafter the "T&Cs") govern the use of the belyzlash.fr website and the sales of products and training courses carried out by BELYZ LASH (trading as BELYZLASH), a simplified joint-stock company (SAS) with a share capital of €1,000, whose registered office is located at 5 allée du Colombier, 95570 Attainville, France, registered with the Pontoise Trade and Companies Register under number 920 452 943 (EU VAT number: FR89920452943) (hereinafter "the Seller").
Any order placed on the website implies the customer's unreserved acceptance (hereinafter "the Client") of these T&Cs.
Part 1
General Terms of Use
Article 1
Purpose
The purpose of the Terms of Use is to define how the website is made available and the conditions under which it may be used by the user.
Article 2
Access to the website
The website is freely accessible to any user with an Internet connection. All costs relating to access (equipment, connection) are borne by the user. BELYZLASH endeavours to ensure access to the website 24 hours a day but may not be held liable in the event of unavailability due to maintenance, updates or force majeure.
Article 3
User account
Creating an account may be necessary in order to place an order. The Client undertakes to provide accurate information and to keep their login credentials confidential. They are responsible for any activity carried out from their account.
Article 4
Intellectual property
All content on the website is protected. Any unauthorised reproduction is prohibited (see Legal Notice).
Part 2
General Terms of Sale
Article 5
Products and training courses
The Seller offers for sale eyelash extension products (lashes, adhesives, care products, accessories) as well as professional training courses. The products are intended for professional use by eyelash extension technicians. The essential characteristics of the products are set out on each product page.
Article 6
Prices
Prices are stated in euros (€), inclusive of all taxes, excluding delivery costs. BELYZLASH reserves the right to change its prices at any time; products are invoiced on the basis of the rates in force at the time the order is confirmed.
Article 7
Orders
The order is confirmed once these T&Cs have been accepted and payment has been confirmed. A confirmation e-mail summarising the order is sent to the Client. BELYZLASH reserves the right to refuse or cancel any order in the event of a dispute, on legitimate grounds or where stock is unavailable.
Article 8
Payment
Payment is made online when ordering, by bank card, PayPal or any other method offered on the payment page. Interest-free payment in instalments (3 instalments with Klarna, 4 with PayPal) is available from a minimum amount set by these providers (as an indication, €35 with Klarna and €30 with PayPal), subject to the provider accepting the request; the options available are shown on the payment page. Transactions are secure. The order is only deemed effective once the banking payment centres have confirmed their approval.
Article 9
Delivery
Orders are shipped within 24 business hours of payment confirmation, then delivered to the address provided by the Client when ordering, as an indication within 24 to 72 hours in mainland France. Delivery costs and timeframes for each destination are shown on the payment page before the order is confirmed; delivery is free from €89 of purchases in mainland France, this threshold being assessed after any promo codes have been applied. Risk is transferred to the Client upon handover of the parcel. In the event of a delay, the Client may contact customer service at contact@belyzlash.fr.
Article 10
Right of withdrawal
In accordance with articles L.221-18 et seq. of the French Consumer Code, a Client who is a consumer has fourteen (14) days from receipt of the products in which to exercise their right of withdrawal, without having to give any reason or pay any penalty. Where an order is delivered in several parts, the period runs from receipt of the last product.
To exercise this right, the Client informs BELYZ LASH of their decision before the period expires, by an unambiguous statement sent by email to contact@belyzlash.fr or by post to 5 allée du Colombier, 95570 Attainville, France. The Client may use the model withdrawal form reproduced below, but is not obliged to (article L.221-21).
The Client returns the products no later than fourteen (14) days after communicating their decision to withdraw (article L.221-23). Return costs are borne by the Client. The Client is only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
BELYZ LASH refunds all sums paid, including the initial delivery costs (except any supplement resulting from the choice of a delivery method more expensive than the standard method offered), no later than fourteen (14) days after being informed of the decision to withdraw. The refund is made using the same means of payment as the one used for the order, unless the Client expressly agrees to another means. It may be withheld until the products have been received back or until the Client has supplied evidence of having sent them, whichever is earlier (article L.221-24).
Any product that is still sealed may be returned within this period, including adhesives and other liquid products. The only products excluded from the right of withdrawal are those unsealed by the Client after delivery which cannot be returned for health protection or hygiene reasons: adhesives, primer, fixer, remover, shampoo and other liquid products whose bottle or seal has been opened, and lashes and care products whose protective packaging has been opened (article L.221-28, 5°).
The right of withdrawal does not apply to business-to-business (B2B) sales, nor to training services fully performed before the end of the withdrawal period with the Client's agreement.
Annex to article R.221-1 of the French Consumer Code
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To BELYZ LASH, 5 allée du Colombier, 95570 Attainville, France, contact@belyzlash.fr:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Article 11
Training courses
Registration for a training course constitutes acceptance of the specific conditions (dates, venue, kit included). The cancellation terms specific to each training course are set out at the time of registration. BELYZLASH reserves the right to postpone a training course where numbers are insufficient or in the event of force majeure.
Article 12
Warranties
BELYZ LASH is liable for any lack of conformity of the products under articles L.217-3 et seq. of the French Consumer Code, and for hidden defects under articles 1641 et seq. of the French Civil Code. To exercise these warranties, the Client contacts customer service at contact@belyzlash.fr, with photographs where possible. No reporting deadline shorter than the legal periods set out below applies.
Legal warranty of conformity and legal warranty against hidden defects
The consumer has two years from delivery of the goods to invoke the legal warranty of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.
The legal warranty of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer asks for the goods to be repaired but the seller imposes a replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement.
The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:
1° The seller refuses to repair or replace the goods;
2° The repair or replacement takes place after a period of thirty days;
3° The repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to ask for repair or replacement first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining warranty period until the goods are handed back in working order.
The rights mentioned above result from articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs in bad faith the implementation of the legal warranty of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal warranty against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or to a full refund in exchange for returning the goods.
Article 13
Personal data
The data collected is processed in accordance with the GDPR (see the Legal Notice and the Privacy Policy). The Client has a right of access to, rectification of and erasure of their data.
Article 14
Liability
As the products are intended for professional use, the Client acknowledges that they have the skills and training required to use them. BELYZLASH may not be held liable for any misuse of the products.
Article 15
Disputes and mediation
These T&Cs are governed by French law. In the event of a dispute, the consumer Client may have recourse, free of charge, to the consumer mediator MEDICYS (www.medicys.fr), in accordance with Articles L.612-1 et seq. of the French Consumer Code, after first attempting to resolve the dispute directly with BELYZ LASH through a written complaint. Failing an amicable settlement, the French courts shall have jurisdiction.
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