BELYZLASH · Legal information
Refund Policy
and returns
At BELYZLASH, the satisfaction and safety of our customers are our priority. This policy sets out the conditions under which a product may be returned and refunded.
Courtesy translation. Only the French version is legally binding.
Right of withdrawal
14 days to change your mind
You have 14 days from receipt of your order to tell us that you wish to withdraw, without giving any reason (articles L.221-18 et seq. of the French Consumer Code).
This right applies to any product that is still sealed, liquids included (AURA, VELA and LUME adhesives, Primer, Fixer, Remover, Shampoo), as well as to new equipment in its original packaging.
Hygiene exception
Unsealed products
For hygiene and health protection reasons, a product unsealed after delivery can no longer be returned (article L.221-28, 5°, of the French Consumer Code): adhesive, Primer, Fixer, Remover, Shampoo or any other liquid product whose bottle or seal has been opened, as well as lash extensions and care products whose protective packaging has been opened.
As long as the seal is intact, the product can be returned within the 14-day period.
Procedure
Return procedure
- 1
Write to us at contact@belyzlash.fr within 14 days of receipt, stating your order number and the products concerned. You can also use the model withdrawal form in our T&Cs.
- 2
We acknowledge receipt of your request and give you the return address.
- 3
Send the products back, well protected and with tracking, no later than 14 days after informing us of your decision.
Return costs are borne by the customer, except where we have made an error or the product is defective.
Refund
Refund terms
We refund you within 14 days at the latest of being informed of your decision to withdraw, including the initial delivery costs (excluding any supplement for a delivery method more expensive than the standard one), using the same means of payment as the one used for the order. We may withhold the refund until we have received the products back or until you have supplied evidence of having sent them (article L.221-24 of the French Consumer Code).
Legal warranties
Damaged product or error on our part
If you receive a product that is broken, defective or does not match your order, write to us at contact@belyzlash.fr, with photos of the product and the packaging where possible. We will then arrange a replacement or a full refund, including costs, liquids included.
Telling us quickly speeds things up, but no deadline applies other than those set by law: you benefit from the legal warranty of conformity for 2 years from delivery and from the warranty against hidden defects, set out in the legal warranties box of our T&Cs.
Contact